TRANSPAK

EN/中文/JP

仲順貿易股份有限公司

FAQ Quality / Warranty / Certificates

Quality / Warranty / Certificates

  • What is your warranty policy?

    We offer 24-month warranty starting from the on board date. Only very few spare parts have shorter warranty due to suppliers’ policies. Details on request.

  • What is your “Sales Return” policy?

    1. Sample order: if you are not satisfied with the quality, we accept sales return within 4 months and will refund you the full amount. That means you have no risk to test our products.
    2. Regular order: if you consider that our machine has fatal defects and cannot be repaired, you can return the machine within one year from the on board date. We will replace with a new machine. You can rest assured to purchase our products.

  • How do you ensure the quality of your products?

    All of our machines are manufactured under our strict quality standards. The machines are also well tested before delivery; therefore, customers will receive the “ready-to-use” machines.


    With Transpak, you can count on the quality.

  • Do you choose parts based on cost considerations?

    We prioritize quality and reliability over cost savings when selecting or manufacturing parts for our products. Our parts come from reputable manufacturers in Taiwan, Europe, and Japan. For example, we use German-made motors, Siemens PLC & HMI, and bearings manufactured in Japan. The quality consistency sets us apart from lower quality machines. Our parts have the longest lifespan in the industry, ensuring consistent quality and performance.

     

    All of our products are made in Taiwan by our ISO 9001 certified factory, with PRIDE!

  • Do Transpak products comply with CE to meet EU requirements?

    Our strapping equipment comply with EU standards for health, safety, and environmental protection. We got CE certificate from German TÜV for our strapping machines and battery powered strapping tools.

  • Do Transpak products comply with “WEEE”?

    The strapping machine is not required to comply with WEEE directive. Nevertheless, all Transpak strapping machines are WEEE compliance.

     

    Our battery powered strapping tool H-46 Kronos is also WEEE compliance and got certificates from TÜV. If you need the copy of certificates, please contact us.

  • When is the first maintenance routine required for TP-702 Mercury? How long is the lifespan of the TP-702’s parts?

    Under normal operating conditions, the first maintenance routine is required after 2,000,000 strap cycles. 


    We are listing the lifespan of 3 consumable parts as follows for your reference:

    (a) Heater: more than 4,000,000 cycles

    (b) Press Bar: more than 12,000,000 cycles

    (c) Front Bar: more than 12,000,000 cycles

     

    Quality before quantity is our business philosophy.